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Consumer Complaints

EverChain reduces consumer complaints by 90% for national lender

EverChain Reduces Consumer Complaints by 90% for National Lender

A major consumer lender who had historically sold nonperforming loans (NPLs) directly to an individual buyer was experiencing a high volume of consumer complaints on their sold accounts. The lender wanted to determine if selling their accounts via EverChain's Certified Network would decrease the volume of complaints, due to the extensive vetting and compliance oversight of its members.

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